Another dimension of collective performance and

resilience that the workplace must encourage:

a culture of caring and consideration. ‘The day

soldiers stop bringing you their problems is the day

you have stopped leading them’, Colin Powell once

astutely observed. And when times are dif ficult,

riddled with disruptions, these problems are legions.

Management of ficers’ capacity to take care of

their troops becomes a crucial part of the equation

for keeping collaborators engaged in the years to

come. Workplaces will have to strike that subtle

balance between openness for opportunities to ‘feel

the pulse’, to pay attention to others, and intimacy so

people can feel taken care of in their own cocoons.

The interior design must promote and deliver this

culture of consideration.

Provide the conditions for caring